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CUSTOMER STORY

Self-service and guided selling for Overhoff ICT

Thanks to the combination of a website and a webshop, Overhoff ICT & Telecom can offer exactly what they want online: optimizing business processes in the field of fixed telephony, mobile telephony and IT.

“With Propeller we are able to serve our customers like they expect. We can inform them, provide self-service or guided selling. Just what they need.” Jan-Erik Issing Commercial Director

The Challenge

Overhoff ICT & Telecom wanted to sell part of the extensive portfolio better, especially to small business customers who search and shop online. For this, the website and webshop had to be combined into one environment.

The Result

We designed an informative website that focuses primarily on service and does justice to all facets of Overhoff’s services. In addition, we built an intelligent webshop that provides greater efficiency, as customers order themselves and the order – from order to delivery – can be almost completely automated.

Thanks to this hybrid environment, the Overhoff field and office staff are relieved. They don’t spend time on order processing now, but can focus on new sales.

Overhoff customer Propeller
Overhoff customer Propeller
Navision ERP integration
Automated Orderprocess
Integrated Service and webshop
FEATURES

Used features and services

ERP integration

For seamless order processes, real-time accurate data and rich product information Propeller integrates with al mayor ERP systems

Customer specific pricing

Creating a specific pricing plan for each customer would be a boost to customer loyalty to your store.

Tier pricing

Create unique tier pricing for each customer that automatically adjusts to the quantity or combination of products.

Payment providers

Use the payment providers that fit your needs and the needs of your customers.

Highlights

  • An automatic buying and selling process
  • A modern service-oriented website that serves as a digital brochure of the company
  • Which is easy to find online and responds to the online needs of the customer
  • With a linked webshop where customers can order products from Overhoff at any time
  • In which a cut-off range can be displayed for the large corporate market

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About Overhoff ICT

Overhoff Telecom & ICT is a specialist in workplace automation, telecom and data applications. Overhoff provides a wide scope of connectivity solutions, including telephones, exchanges, etc. and the associated subscriptions.

Established

1994

Industry

ICT & Telecom

Location

Harderwijk

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