Propeller digitizes all sales channels. Online and offline orders are processed and supported from one platform. Convenient for your customer, but also for your organization. From now on you have an overview from start to finish and one funnel for all quotations and orders.
Propeller offers solutions for all sales processes of a wholesaler:
As purchasing goes omnichannel, sales models will go hybrid. McKinsey
Customers of wholesalers increasingly want to be able to choose how they order products from you and receive information. They often want to be able to place simple orders online and not depend on opening hours. When they want to place more complex questions or orders, they want personal contact.
Research by McKinsey, among others, shows that B2B customers want to continue to use all channels. Sometimes that is e-commerce, other times by telephone or by mail (remote) and other times they want to receive a visit from your account manager.
Despite the enormous growth in online sales, offline sales will remain the #1 business driver. Certainly, with large and complex orders, there will always be a need for human contact and personal advice. So why focus all your arrows on just the e-commerce channel? Yet that is what you often see happening now…
With Propeller, we facilitate all these channels and merge the processes into one consistent experience for your customers and one clear funnel for your organization.
The benefits for you and your customers
Your customers order simple orders themselves online. They can contact the sales team for advice on more complex questions and large orders. Quotes are then jointly handled digitally.
The total order processing – simple, large, complex – can be digitized. No more data silos. But built-up intelligence for up- & cross-sell and personalized marketing and sales campaigns. Sales are now not only more productive but also more effective.
When a customer places orders, with or without the help of your sales team, they are processed in a fully digitized manner. Not only for the sales process but also for the entire purchasing process.
Not only administrative actions will be reduced to zero. The number of incorrect orders will also decrease significantly. In short, cost savings go hand in hand with greater customer satisfaction.
Your customers will have access to their own personalized portal. Not only convenient to place orders, but also the place to be able to perform many service activities.
Because your customers know how to find their way blindly, your sales department is free to work on real customer challenges.
With Propeller, you have all the tools available in one platform to prepare quotes quickly, easily, and accurately. Because we link with your ERP and CRM systems, you have digital access to all relevant data. Think of products, stocks, and customer-specific prices.
Simply click your quote together. Give a discount where necessary and let your customer approve or order via the portal. After that, the purchasing and sales process is completed digitally.
Simple, fast, less error-prone, and automatic cross- and upsell.
Simple orders and low-end services are often done online, but for larger, complex orders and advice, contact with sales is often desirable. Propeller supports both with digital tooling:
Often manufacturers do not supply a digital catalog of devices or machines, including all spare parts, from which it is easy to order. This makes ordering (spare) parts a complicated process, with a high chance of incorrect orders.
Propeller has the solution for this: the Visual Navigator Spare Parts;
In addition to our Commerce platform and embedded solutions (such as CPQ and Visual Navigator), Propeller is the cement layer between ERP, CRM, suppliers and your customers.
Propeller is pure B2B e-commerce. That means that typical B2B functionalities are built into the core of the platform. PIM, campaign management, customer intelligence, pricing, ordermanagement, and quotation for B2B organizations. No plugins or add-ons.
For seamless order processes, real-time accurate data and rich product information Propeller integrates with al mayor ERP systems
Creating a specific pricing plan for each customer would be a boost to customer loyalty to your store.
An Open Catalog Interface (OCI) allows your customers to search and order products from their ERP.
Cater to the specific needs of every customer. Specific pricing, catalog, budgets, authorization.
Every B2B customer gets his own portal, specific prices, own catalog. For self-service commerce, overviews, FAQ’s, returns.
Manage the translations of all product data in a well-organized manner, via classifications, descriptions and product characteristics, even units.
Use the payment providers that fit your needs and the needs of your customers.
Show your customer only relevant products and complete information. Analyze products and attributes and decide data-driven what rules need to apply.