With Propeller, you have all the tools at your disposal to optimally support your customers during the entire lifecycle of products.
Whether you communicate with your customer online or offline, Propeller accelerates your business.
B2B buyers aren’t just moving to omnichannel. They’ve arrived. Given the choice of in-person, remote, and e-commerce channels, purchasers have shown they want them all. McKinsey
B2B customers are placing increasing demands on their suppliers. In an environment where continuity is paramount, it is becoming increasingly essential to be able to serve your customer quickly and accurately. Online and offline.
Propeller’s portals provide a clear overview of customer- and machine-specific configurations and the right quotations. Navigating has never been easier, so you’ll find all relevant information, including spare parts, in no time at all. Provide your customers with a service-oriented and fault-tolerant ordering platform.
With Propeller, you have the tools to optimally serve your customers, online, remote, and in-person.
Simple orders and low-end services are often done online, but for larger, complex orders and advice, contact with sales is often desirable. Propeller supports both with digital tooling:
With Propeller you have all the tools in one environment to quickly and accurately draw up quotations. By integrating with ERP, CRM, and systems of suppliers and/or warehouses, you have access to relevant data to be able to make a correct, competitive quote. This speeds up the process, reduces the chance of errors, and offers cross and upsell opportunities.
The customer makes simple configurations online. Complex products often require support from the sales organization. All this can now be done from one platform.
Also use this data as a lead generation tool.
Always offers customers relevant products from their portal. A catalog per customer, tailored to his machine park. Combine this with (re)order lists to further increase your customer’s convenience.
Until recently, ordering the right spare parts for machines was a complicated process, with a high risk of errors. With Propeller we solved this:
The use of sensors for predictive maintenance is increasing rapidly. Propeller pairs with these sensors and automatically dispatches the correct parts before problems can arise.
Your customers order simple orders themselves online. They can contact the sales team for advice on more complex questions and large orders. Quotes are then jointly handled digitally.
The total order processing – simple, large, complex – can be digitized. No more data silos. But built-up intelligence for up- & cross-sell and personalized marketing and sales campaigns. Sales are now not only more productive but also more effective.
When a customer places orders, with or without the help of your sales team, they are processed in a fully digitized manner. Not only for the sales process but also for the entire purchasing process.
Not only administrative actions will be reduced to zero. The number of incorrect orders will also decrease significantly. In short, cost savings go hand in hand with greater customer satisfaction.
Your customers will have access to their own personalized portal. Not only convenient to place orders, but also the place to be able to perform many service activities.
Because your customers know how to find their way blindly, your sales department is free to work on real customer challenges.
Propeller is pure B2B e-commerce. That means that typical B2B functionalities are built into the core of the platform. PIM, marketing automation, customer intelligence, and CMS for B2B organizations. No plugins or add-ons.
For seamless order processes, real-time accurate data and rich product information Propeller integrates with al mayor ERP systems
Creating a specific pricing plan for each customer would be a boost to customer loyalty to your store.
An Open Catalog Interface (OCI) allows your customers to search and order products from their ERP.
Connect your CRM and develop pipelines and 36o° views off your customers
Every B2B customer gets his own portal, specific prices, own catalog. For self-service commerce, overviews, FAQ’s, returns.
Manage the translations of all product data in a well-organized manner, via classifications, descriptions and product characteristics, even units.
Use the payment providers that fit your needs and the needs of your customers.
CPQ visualization updates in real-time as customers choose different product options.