Let your customer choose how they want to buy from you. For example laptops online and servers and workplaces in consultation with your sales team. Empowered by digital tools and insights. Everything from one platform.
B2B buyers aren’t just moving to omnichannel. They’ve arrived. Given the choice of in-person, remote, and e-commerce channels, purchasers have shown they want them all. McKinsey
The above quote from McKinsey certainly applies to customers of system integrators & Managed Service Providers (MSPs). They want to be able to handle simple orders and services via the e-commerce portal. 24/7. Complex and large orders are often ordered in consultation with the sales organization. But of course supported with the right digital tooling.
This way your customer can configure and order workstations and servers from the same Commerce platform. Or does sales do this for the customer. And you can offer quotes at the touch of a button.
From the data in the platform, give your sales team insight and control over their own accounts and all order flows. It does not matter whether they are received online, by telephone, by mail or as a Request for Proposal (RFP). Everything is digitally processed. Because sales gain insight into all data surrounding the ordering process, they conquer a leading position.
Through integrations with the systems of your favorite distributors and your own ERP and CRM systems, real-time product stocks and the correct customer-specific prices are shown. To your customer, but also to your sales team. No more spreadsheets, no more making quotations in your ERP system, and no more data silos.
Orders are (semi-)automatically purchased from the distributor with the best purchasing conditions. Selected by our smart algorithms. Zero-touch – so without human hands being involved.
With total insight into your customer data, you can easily set up sales campaigns yourself. Personalized offers for only those customers who are waiting for them. Boost your up & cross-sell so easily.
Your customers order simple orders themselves online. They can contact the sales team for advice on more complex questions and large orders. Quotes are then jointly handled digitally.
The total order processing – simple, large, complex – can be digitized. No more data silos. But built-up intelligence for up- & cross-sell and personalized marketing and sales campaigns. Sales are now not only more productive but also more effective.
When a customer places orders, with or without the help of your sales team, they are processed in a fully digitized manner. Not only for the sales process but also for the entire purchasing process.
Not only administrative actions will be reduced to zero. The number of incorrect orders will also decrease significantly. In short, cost savings go hand in hand with greater customer satisfaction.
Your customers will have access to their own personalized portal. Not only convenient to place orders, but also the place to be able to perform many service activities.
Because your customers know how to find their way blindly, your sales department is free to work on real customer challenges.
Propeller seamlessly bundles all products into a well-arranged catalog. Whether it’s 10 or 1,000,000. With enriched content. Automatically. Propeller integrates with your distributors’ systems, allowing zero-touch order fulfillment and keeping your catalog up-to-date.
With Propeller, you have all the tools in one environment to quickly and accurately draw up quotations. By integrating with ERP, CRM, and systems of suppliers and/or warehouses, you have access to relevant data to be able to make a correct, competitive quote. This speeds up the process, reduces the chance of errors, and offers cross and upsell opportunities.
If you need to configure, you can do that too. Propeller has built a toolkit into the platform. For servers, storage, printing streets, or workplaces.
With ‘Special Pricing’ you are also able to win large orders.
You can also unlock your other services in your digital self-service portals. As a result, your customer only needs to log in once, and in addition to order, he can also find answers to questions, create service tickets, read printer ticks and schedule an engineer or consultant. 24/7.
Easy for your customer, but also for your organization.
Simple orders and low-end services are often done online, but for larger, complex orders and advice, contact with sales is often desirable. Propeller supports both with digital tooling:
Propeller is pure B2B e-commerce. That means that typical B2B functionalities are built into the core of the platform. PIM, marketing automation, Customer Intelligence, and CMS for B2B organizations. No plugins or add-ons.
For seamless order processes, real-time accurate data and rich product information Propeller integrates with al mayor ERP systems
Creating a specific pricing plan for each customer would be a boost to customer loyalty to your store.
An Open Catalog Interface (OCI) allows your customers to search and order products from their ERP.
Cater to the specific needs of every customer. Specific pricing, catalog, budgets, authorization.
Every B2B customer gets his own portal, specific prices, own catalog. For self-service commerce, overviews, FAQ’s, returns.
Manage the translations of all product data in a well-organized manner, via classifications, descriptions and product characteristics, even units.
Use the payment providers that fit your needs and the needs of your customers.
Show your customer only relevant products and complete information. Analyze products and attributes and decide data-driven what rules need to apply.