Digital Self-service Portals give your customer the opportunity to be in contact with your organization 24/7. Let your customer not only use the portal for simple orders, but also use the portal to inform your customer about new products. You can easily post manuals and how-to videos here. Moreover, you can also offer all your other services here. These time-consuming tasks are currently facilitated by your inside sales.
View all applications for a Self-service portal below.
The primary purpose of the portal is to facilitate orders. The trick is to do this in such a way that customers experience maximum ease of ordering. By presenting favorite lists and order history, orders can be repeated in one click. Easily assign authorizations to who can order in the customers company and when a manager must approve. Or let your customer order directly from his own ERP system via an OCI link. OCI stands for Open Catalog Interface.
The customer can also find quotations from sales in the portal. These can be converted into an order with one click.
Returns (RMAs), invoice statements, track and trace information about orders. All this can be found in the personal portal. But by integrating with external applications you can also log your service tickets in the portal. Or schedule service engineers.
All services from one portal. A communication channel that is etched in the memory of the customer.
Customers prefer to do online research before purchasing new products. Ideal to use your portal for this. Manuals for your products and how-to videos can also be found here.
Organize your events or webinars (on demand). Communicate it through your portal.
Propeller is pure B2B e-commerce. That means that typical B2B functionalities are built into the core of the platform. PIM, marketing automation, customer intelligence, pricing, and order management for B2B organizations. No plugins or add-ons.
For seamless order processes, real-time accurate data and rich product information Propeller integrates with al mayor ERP systems
Creating a specific pricing plan for each customer would be a boost to customer loyalty to your store.
An Open Catalog Interface (OCI) allows your customers to search and order products from their ERP.
Cater to the specific needs of every customer. Specific pricing, catalog, budgets, authorization.
Every B2B customer gets his own portal, specific prices, own catalog. For self-service commerce, overviews, FAQ’s, returns.
Manage the translations of all product data in a well-organized manner, via classifications, descriptions and product characteristics, even units.
Use the payment providers that fit your needs and the needs of your customers.
Show your customer only relevant products and complete information. Analyze products and attributes and decide data-driven what rules need to apply.
Until recently, techies and marketers were often standing against each other when selecting a Commerce platform. If you chose high-end technology at the back, marketers often complained that they had to work with a Spartan CMS at the front. And the fancy CMSs they knew from the B2C market didn’t mix well with the complex back-end in the B2B segment until now.
With Headless Commerce, those two sides are taken apart and connected via an API, to make it possible for B2B customers to also have a B2C experience. From both the best-of-breed, flexible and stable.
Marketer happy, technician happy, dealer happy, consumer happy.