Your customer buys his paper online. He requests a quote for multifunctionals and desks. Everything from one platform. Powered by digital tools. This way you support your customers better, based on insights obtained from all data that is bundled.
Be ready to engage the “everywhere customer” and position sales to facilitate complex buying decisions Gartner
As the market leader in the Benelux, Propeller has a great deal of in-house knowledge of business supplies. On our platform, our specialism translates into functionalities that are important in this market and robust integrations with relevant distributors.
In this competitive market, it is important to optimally organize and coordinate your sales processes. With Propeller, we streamline your sales – online (e-commerce) and offline (in-person and remote). Partly fueled by the corona pandemic, B2B sales are shifting to three sales channels: in-person, remote (from home or at the office), and e-commerce.
Market research firm Gartner predicts that B2B customers will increasingly want to do business through digital self-service channels. In its report, The Future of Sales, it predicts that by 2025, as much as 80% of all B2B sales interactions will take place through digital channels. Yet only 33% of those surveyed would like to make purchases without the intervention of a sales professional by then.
Despite the enormous growth in online sales, offline sales will remain the #1 business driver. Certainly, with large and complex orders, there will always be a need for human contact and personal advice. So why focus all your arrows on just the e-commerce channel? Yet you still see this happen often.
With Propeller, we facilitate all these channels and merge the processes into one consistent experience for your customers and one clear funnel for your organization.
The benefits for you and your customers
Your customers order simple orders themselves online. They can contact the sales team for advice on more complex questions and large orders. Quotes are then jointly handled digitally.
The total order processing – simple, large, complex – can be digitized. No more data silos. But built-up intelligence for up- & cross-sell and personalized marketing and sales campaigns. Sales are now not only more productive but also more effective.
When a customer places orders, with or without the help of your sales team, they are processed in a fully digitized manner. Not only for the sales process but also for the entire purchasing process.
Not only administrative actions will be reduced to zero. The number of incorrect orders will also decrease significantly. In short, cost savings go hand in hand with greater customer satisfaction.
Your customers will have access to their own personalized portal. Not only convenient to place orders, but also the place to be able to perform many service activities.
Because your customers know how to find their way blindly, your sales department is free to work on real customer challenges.
Simple orders and low-end services are often done online, but for larger, complex orders and advice, contact with sales is often desirable. Propeller supports both with digital tooling:
With Propeller you have all the tools in one environment to quickly and accurately draw up quotations. By integrating with ERP, CRM, and systems of suppliers and/or warehouses, you have access to relevant data to be able to make a correct, competitive quote. This speeds up the process, reduces the chance of errors, and offers cross and upsell opportunities.
Propeller is pure B2B e-commerce. That means that typical B2B functionalities are built into the core of the platform. PIM, marketing automation, Customer Intelligence, and CMS for B2B organizations. No plugins or add-ons.
Use the payment providers that fit your needs and the needs of your customers.
Create unique tier pricing for each customer that automatically adjusts to the quantity or combination of products.
For seamless order processes, real-time accurate data and rich product information Propeller integrates with al mayor ERP systems
Creating a specific pricing plan for each customer would be a boost to customer loyalty to your store.