A B2B commerce platform with an Open Catalog Interface (OCI) provides unique access to your webshop. Customers can connect to your webshop from their own ERP system and order more easily. This saves time and costs for both your customer and yourself as a supplier.
With an OCI integration, everyone continues to work the way they do. But with less worries. Your customer only has to fill in his details once and can then always easily place the right orders in your webshop, which is always up to date. Stock, price and assortment are always real-time and customer-specific.
The communication process becomes more efficient, saving you time and money.
The order is entered by the customer from his own ERP. Everything is immediately processed administratively.
The customer only sees the pre-agreed prices and the current stock.
Prevent errors due to authorization issues. Authorization rules are applied automatically.
With the OCI integration, a customer can place an order without it being ordered and processed immediately. After the customer has automatically logged in to the webshop via his own ERP system, the customer orders in your webshop. After this, the order will be sent directly back to the customer’s ERP system where it is checked by another department if needed. As soon as this has been done, the order is immediately processed, the invoicing is prepared and forwarded to the supplier; all automatically of course.
Your customers order simple orders themselves online. They can contact the sales team for advice on more complex questions and large orders. Quotes are then jointly handled digitally.
The total order processing – simple, large, complex – can be digitized. No more data silos. But built-up intelligence for up- & cross-sell and personalized marketing and sales campaigns. Sales are now not only more productive but also more effective.
When a customer places orders, with or without the help of your sales team, they are processed in a fully digitized manner. Not only for the sales process but also for the entire purchasing process.
Not only administrative actions will be reduced to zero. The number of incorrect orders will also decrease significantly. In short, cost savings go hand in hand with greater customer satisfaction.
Your customers will have access to their own personalized portal. Not only convenient to place orders, but also the place to be able to perform many service activities.
Because your customers know how to find their way blindly, your sales department is free to work on real customer challenges.